Sometimes, browser console logs and network traces aren’t enough to diagnose issues with the DeliverPoint. In those cases, we can enable deeper diagnostics by turning on Application Logging (Blob Storage) via Azure's App Service Logs.
⚠️ Note: This feature may result in minor storage costs depending on the logging level, retention period, and how often DeliverPoint scheduled reports are used. Approx. cost: ~$0.01 per GB.
Step 1: Create a Azure Storage Account
Before enabling application logging, you must create an Azure Storage Account.
🔗 Microsoft’s guide: [Create a storage account in Azure]
Step 2: Create a Container in the Storage Account
After the storage account is ready, a container must be created for log storage.
🔗 Microsoft’s guide: [Create a blob container in Azure]
Step 3: Enable Application Logging
Required Permissions
To enable or manage logging for the DeliverPoint DeliverPointWebApp, the user must have the appropriate level of access within Azure. Specifically:
The user needs to be assigned the Contributor role on the resource group or the specific App Service instance where the DeliverPointWebApp is hosted.
This role is necessary to:
Modify App Service settings
Enable or configure Application Logging (Blob Storage)
Save changes to diagnostic settings
If the user does not have Contributor rights, they will not be able to access the required logging configuration settings.
Tip: You can verify and assign roles by navigating to: Azure Portal > DeliverPointWebApp > Access Control (IAM) From there, ensure the user performing these actions has the Contributor role assigned either directly or via a group.
1. In the Azure Portal, go to your App Services, then select the DeliverPoint Web Application.
2. From the left-hand menu, select Monitoring > App Service Logs.
3. Under Application Logging (FileSystem):
- Status: On
- Level: Verbose
> Verbose is useful when reproducing the issue.
4. Under Application Logging (Blob):
- Status: On
- Level: Verbose
5. Complete remaining properties:
- Storage Container: Select the storage account, and the storage container created in Step 1.
- Retention Period: Set to a reasonable value (e.g., 3–7 days).
4. Click Save.
Step 4: Access and Review the Logs
Once logging is enabled and the issue reproduced:
1. Go to the Storage Account.
2. Navigate to Containers > your log container.
3. Look for the logs under:
DeliverPointWebApp
4. Download the `.txt` files to inspect them, then send them over to our support team via help@lightningtools.com
🔗 Microsoft’s reference: [Overview of diagnostic logging in App Service]
Tips
- Logs might take a few minutes to appear after the issue occurs.
- Switch back to Information level or disable logging when not actively troubleshooting.
- Monitor your storage account if using long retention periods.